FAQ
About
​
An expression of my mind and work. All 1/1 are fully sourced and created in London. All printing for non mainline is also done in London, solo. Id like to say one man army but none of this would be possible without the support of my friends, who I work along side, and family, and of course anyone reading this! I'm deeply grateful for the continued support.
More than anything I hope my work brings you joy.
​
Sincerely,
A
​
All Sales Final
The only exceptions are if your item was delivered and was:
1. Damaged or defective
2. Wrong item was sent
In either of these cases please contact so we can email you a return label.
Once your return is received and inspected we will send you an email to confirm we have received your returned item. We will also notify you if your refund is approved or rejected.
If you are approved and a replacement of the same item is available a replacement will be sent, if a replacement is not available a refund will be credited back to your original method of payment.
Packages can take 1-3 days to be processed before shipping, in special cases extending this time the recipient will be notified via email or Instagram DM if contacted via there.
​
​
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
​
Incorrect/Incomplete Addresses
In the case of an incomplete or incorrect address shipping time will take up to a week longer from time of new address change. When emailing updated address please include order # and "Address Change" in subject line.
Contact us at @weareamassed (Instagram) for the fastest response or email weareamassed@gmail.com.
Privacy Statement
We receive and collect any information you enter on our website or provide us in any other way. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
​
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used only for delivery and offers.
​
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.